These conditions of sale are concluded, on the one hand, "Aubijoux La Soie" (Commercial sign of the company 123 Créa SPRL) whose registered office is at Rue de l'Harmonie 5 - 4650 Herve, Belgium, hereinafter referred to as "Aubijoux La Soie", and on the other hand, by any natural or legal person hereinafter referred to as "Customer" wishing to make a purchase via the Aubijoux La Soie website (www.aubijouxlasoie.eu) hereinafter referred to as " the Site”.
Our conditions of sale define the relationship between Aubijoux La Soie and the Customer. This applies in full to any purchase made via the Aubijoux La Soie website.
The placing of an order and the validation of these conditions of sale implies the full acceptance of these same conditions.
These conditions of sale shall prevail over any other general or specific conditions not expressly approved by Aubijoux La Soie.
Aubijoux La Soie reserves the right to modify its conditions of sale at any time. The applicable conditions are those in force on the date of the order by the Customer.
Aubijoux La Soie has created a product sheet, listing all of its characteristics (name, quantity, colour, etc.), for all of the products offered for sale.
A photo is generally also present on each product sheet.
The price is indicated there including all taxes when the connected customer is not subject to VAT. When the connected customer is a professional and has a VAT number validated by 123 Créa SPRL.
The prices, descriptions and colors of the products in our Internet catalog are given for information only and may be modified.
The prices displayed on the Site are indicated in euros, all taxes included (VAT and all other applicable taxes). These prices do not include postage, packaging and insurance.
123 Créa SPRL reserves the right to modify its prices at any time in order to be in line with market prices.
Once the order has been validated by the customer, an order confirmation email will be sent by the seller.
The order will then be validated by the seller who ensures the conformity of the order.
The order will be effective upon validation by the seller.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Any order implies acceptance of the prices and description of the products available for sale.
Any offer to sell is subject to available stocks.
The availability of items is constantly updated. However, it may happen that despite our vigilance an item is missing during the preparation of your order.
We will contact you to offer you an alternative. In the event that the alternative offered by Aubijoux La Soie does not suit the customer, the latter may withdraw their order, cancel the unavailable item or even wait for the unavailable item to become available again.
In the event of a definitive breakdown of the product ordered, we will refund the amount to you.
Shipping costs: They are variable and calculated according to your order from the carrier and the delivery address. You can check your shipping costs at any time by clicking on your basket. A summary table is accessible at any time from your basket. This allows you to know your delivery costs according to the options chosen.
Order preparation time: Orders are prepared and shipped within 24/48 working hours after receipt of your payment. We aim to dispatch orders received before 10am the same day.
Delivery times - transport: Transport times vary depending on the carrier chosen when ordering.
Delivery is made to the relay point chosen by the customer when ordering. The transport time is a maximum of 5 working days. The customer must pick up his package at the relay point within the time limit.
This service allows European recipients to know precisely the time at which we deliver their parcels. By sending them delivery information beforehand, by SMS or email, we save our customers the waiting time. And if they wish, it is easy for them to reschedule their delivery, change the time, date or place. The transport time is maximum 3 working days
Transport: The risks associated with transport are borne by the seller, provided that the buyer has checked the goods upon receipt in the presence of the carrier and has notified in writing on the transport voucher the damage to the package and the goods. . Phrases such as "subject to acceptance, verification" have no legal value. If the Customer does not pick up his package within the time limits set at the collection points. The package will be returned to the seller. The return costs will be borne by the customer.
Receipt of goods: In the event of receipt of a damaged product, when the Transport clause has not been used due to the package being in perfect condition, the customer must inform 123 Créa within 7 days of receipt of the goods. the command. Return costs are the responsibility of the customer.
The order is payable in full and in a single payment. All orders are payable in euros (€).
Payment method :
- MultiSafePay: Carte Bleue, Visa, Mastercard, Bancontact, Paypal,..
- Bank transfer: IBAN: BE69 3631 6168 3478 - BIC: BBRUBEBB
Late payment :
The order will only be shipped after receipt and validation of payment by 123 Créa SPRL
The customer has a withdrawal period of 14 clear days from the delivery of his order.
The return of goods can therefore be done under the following conditions:
Any withdrawal must be the subject of a return request by e-mail to the e-mail address: firstname.lastname@example.org
The products must be in perfect condition, must not have been used and must be complete. Unpacked items cannot be taken back.
All costs relating to the return of products are the responsibility of the customer.
Any package sent to Aubijoux La Soie must be able to be tracked. In the event of a dispute, Aubijoux La Soie will require the Customer to provide proof of collection of the package by the carrier or by post.
Once the package has been received by Aubijoux La Soie, we will judge the condition of the returned goods. In the event that the returned products have been used, damaged, soiled etc… the product will not be refunded. In this case. The products will then be returned to the Customer at the Customer's expense without the Customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of the legal guarantees.
123 Créa may refuse a package and a refund if the return conditions mentioned above are not respected.
In the event that Aubijoux La Soie makes a refund of products, this will be made by bank transfer within 14 days of receipt of the goods and after having also received the Customer's bank details.
Aubijoux La Soie is liable for any lack of conformity. Thus, within the framework of the legal guarantee of conformity, the consumer benefits from a period of two years of guarantee for any defect of a tangible good.
If the observation is made by the customer within the first six months following the sale, the defect is presumed to have existed since delivery. The seller must prove the contrary if he does not agree.
If the finding is made more than six months after delivery, the consumer is required to prove the existence of the non-conformity at the time of delivery.
Aubijoux La Soie in the online sales process is bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
The personal data communicated to the seller by the customer during the validation of the order are protected. These data are only used by the seller for commercial purposes.
The customer has a right of access, rectification or opposition to his personal data.
All disputes fall under the exclusive jurisdiction of the courts of jurisdiction of our head office. Information on alternative dispute resolution methods can be obtained via the link http://ec.europa.eu/odr/ but we reserve the right to submit any possible dispute exclusively to the courts.
The customer undertakes to comply with all the legislation in force with regard to respect for private life and the processing of personal data and to inform third parties of the fact that their data may be used and transmitted for advertising purposes, commercial or marketing.
The customer irrevocably makes available to 123 Créa SPRL, free of charge, the personal data collected through its website and agrees to 123 Créa SPRL using and transmitting this data for advertising, commercial and marketing purposes.
By the agreement they give when introducing or communicating their personal data or when concluding a contract with 123 Créa SPRL, customers consent to the collection and use of their personal data in the manner defined below.
123 Créa SPRL collects personal identification information (name, address, telephone number, e-mail address, total number of visits to the site, number of visitors to each of the pages of the site, domain names of access providers Internet of visitors, IP addresses, cookies,…).
123 Créa SPRL uses the data relating to the client for the purposes of business management, the promotion of its products and services and the establishment of site usage statistics for a period of five (5) years. The customer agrees to his data being used and transmitted to third parties for advertising, commercial or marketing purposes and agrees to receive information at his email address (newsletter, etc.).
Right of access: the customer has the right to ask at any time whether his data has been collected, for how long and for what purpose.
Right of rectification: the customer has the right to request that his false or incomplete data be corrected or completed at any time upon simple request.
Right to limitation of processing: the customer can request a limitation of the processing of his data. This means that the data in question must be "marked" in our IT system and can no longer be used for a certain period of time.
Right to erasure of data ('right to be forgotten'): Subject to the exceptions provided for by law, the customer has the right to demand that his data be erased.
Right to data portability: The customer can request that his data be transmitted to him in a “structured, commonly used and machine-readable format”.
For the exercise of the aforementioned rights, the customer can send his request to 123 Créa SPRL via the following email address: email@example.com
Right of complaint: The customer has a right of complaint in order to guarantee compliance with the relevant legislation with the Supervisory Authority.
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Necessary / Functional Cookies - These cookies are required to enable visiting our websites and using certain parts of them. These cookies allow you, for example, to navigate between the different sections of the websites, to complete forms, to place orders, to consult a multilingual website and to update the contents of your basket. Similarly, when you wish to access your personal account, for example in your 123 Créa SPRL administration space or another application made available to you, cookies are essential to securely verify your identity before granting authorization. access to your personal information. If you refuse these cookies, some sections of the website will not work as they should, if at all.
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